My previous experience getting my teeth cleaned was horrific, painful and without empathy. This resulted in me waiting a very long time (years) to build up the courage to come back and get a cleaning. I related to laura my trepidation. She emphasized that it is a team effort and she would be sensitive to my needs. "Wow", to say the least, laura was simply "AMAZING". While she had her work cut out for her (my fault), I commented that her treatment was pain free and thorough. I cannot say enough about this person!